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Enterprise Account Manager
Location
United States
Posted
21 days ago
Salary
$100K / year
Bachelor Degree3 yrs expEnglishSFDC
Job Description
• Work closely with Enterprise Account Executives who focus on prospecting and partnering with the nation’s largest clients as well as work closely with Customer Success Manager and Product Specialist
• Renew and grow a book of business quarter over quarter
• Close upsell opportunities consistently at or above quota level
• Proactively manage a set list of accounts, provide best-in-class support and identify upsell opportunities
• On board new clients, train users and serve as the main point of contact post sale
• Conduct face-to-face visits and live product demonstrations over the phone
• Analyze and present monthly analytics reports
• Provide appropriate product suggestions on a client-by-client basis
• Maintain a high daily volume of activity to help nurture relationships and become a trusted advisor
• Optimize campaign bids, budgets, segmentation and overall performance
• Travel required -25% minimum. Current expectation of 9 client visits quarterly
Job Requirements
- Previous experience providing best-in-class support to customers
- 3-5 years of experience in Enterprise Account Management preferred
- Experience working with SalesForce.com or other CRM software
- Enthusiastic, optimistic & a team player
- Someone who is coachable and wants to learn
- Working knowledge of MS Office Suite (Word, Excel, Outlook, and PPT).
- Easily builds rapport and establishes relationships with prospects and colleagues
- Resourceful. Goes over, under, around and through obstacles to achieve success
- Outgoing, dynamic personality and can build outstanding relationships
- Exceptional written, verbal, phone and presentation skills
- Ability to work under pressure, organize and prioritize responsibilities
Benefits
- A fun environment where work-life balance is valued
- Opportunities for advancement
- Very competitive salary
- Generous commission plan
- Employer-matched 401(k) plan
- Competitive benefits package
- Quarterly Health Benefit Reimbursement
- Attractive paid time off policy - Open/Flexible vacation policy