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Role Description

The Principal Product Success Architect is a senior-level strategic leader responsible for designing and optimizing customer-centric product success frameworks that drive adoption, retention, and measurable business outcomes. This role bridges product strategy, technical architecture, and customer success execution to ensure scalable, high-impact implementations.

• Design and implement enterprise-level product success strategies
• Architect scalable customer onboarding and adoption frameworks
• Align product roadmaps with customer feedback and usage analytics
• Lead cross-functional collaboration between product, engineering, and customer success teams
• Develop technical solution blueprints for complex customer environments
• Drive customer retention, expansion, and lifetime value initiatives
• Analyze product performance metrics and customer health indicators
• Provide executive-level insights and strategic recommendations
• Mentor product success managers and solution consultants
• Ensure integration, scalability, and security considerations are addressed

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or related field (Masters preferred)
• 8–10 years of experience in product management, solutions architecture, or customer success leadership
• Strong understanding of SaaS product ecosystems and lifecycle management
• Experience designing scalable customer engagement and adoption strategies
• Proficiency in analytics tools and performance dashboards
• Exceptional strategic thinking and problem-solving abilities
• Strong executive communication and stakeholder management skills
• Ability to lead initiatives independently in a remote environment

Preferred Qualifications

• Experience in enterprise software or technology-driven organizations
• Background in cloud-based architectures or API-driven platforms
• Experience working with cross-functional global teams
• MBA or advanced technical certifications
• Proven record of driving revenue growth through product-led strategies

Compensation

• Annual Salary Range: $150,000 – $190,000 USD, based on experience, leadership scope, and technical expertise
• Executive-level performance bonuses and equity participation may be offered

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with employer matching
• Paid time off, paid holidays, and executive leave policies
• Life, short-term, and long-term disability insurance
• Flexible remote work arrangement
• Professional development and executive leadership programs
• Stock options or equity (where applicable)
• Employee wellness and assistance programs

Work Authorization & Residency Requirement

• Must be legally authorized to work in the United States
• Must currently reside within the United States
• Applications from candidates outside the U.S. will not be considered