• Drive the transformation from legacy systems to unified, modern moderation platform • Own the product vision for how Bazaarvoice processes billions of content operations • Define what "enterprise-grade moderation" means and how we deliver it at scale • Set investment priorities across stability, automation, and innovation • Expand ML capabilities to comprehensive automation across all content types (text, images, video) • Partner with Data Science to evolve models that detect AI-generated content, review bombing, and emerging fraud patterns • Create AI-powered feedback loops to coach consumers toward displayable content • Advanced content quality scoring and author reputation systems • Build Portal capabilities that empower clients to manage moderation without support tickets • Enable real-time actions • Provide AI-generated explanations for moderation decisions to reduce support burden • Create escalation workflows that streamline client issue resolution • Own publishing pipeline performance, stability, and throughput optimization • Partner with Content Operations to optimize human moderation workflows • Evaluate "human-in-the-loop" strategies that supply ML model feedback • Define optional premium moderation services for clients requiring additional oversight