• Builds the foundation for the project efforts by capturing the business context – problem definition, current state definition, objectives, business case, desired future state definition, etc • Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to business vision. Manage the requirements throughout the project lifecycle by establishing agreements and serving as a liaison between business users and the project team • Facilitate discovery sessions and business process workshops. Be able to diagram and elaborate current & future state application workflows in detail • Act as the project manager for implementation of the solution – identify stakeholders, risk identification and mitigation, communication, define and drive schedules, escalate internally and externally (as appropriate) • Provide technical and functional expertise across learning management systems. Serve as SME across various application platforms • Collaborate with cross-functional teams to identify system and process improvements • Lead and execute full development lifecycle activities - design, develop and test enhancements in alignment with internal business process requirements • Provide product support, track escalations, perform root cause analysis and work with vendors to resolve issues • Document all changes to applications per internal controls • Develop and maintain technical documentation, release notes and conduct end-user training