WebChart

Flagship platform that powers a robust clinical EHR, and serves as the foundation for a variety of clinical applications

Application Support Specialist – EMR

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

11 days ago

Salary

Not specified

Professional Certificate2 yrs expEnglish

Job Description

• Consult with customers on EMR optimization efforts. • Provide best practices to ensure customer success with the EMR. • Perform complex configurations to improve workflow efficiencies. • Provide an exceptional customer experience in every interaction. • Provide training to client users during deployment to alleviate the training burden from the project team. • Provide ongoing product education for existing customers. • Escalate bug fixes to appropriate staff as needed. • Take initiative to maximize opportunities for personal growth in product knowledge. • Assist the deployment team with onboarding tasks. • Requires up to 10% travel.

Job Requirements

  • Education: Must obtain applicable product certifications within 90 days of hire.
  • 2+ years of experience providing customer service/support to commercial clients.
  • Experience using and troubleshooting business applications.
  • Effective written and verbal communication skills.
  • Ability to clearly communicate with professional clients at all levels.
  • Strong organizational skills.
  • Oral presentation, training, and public speaking experience.
  • Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.

Benefits

  • Competitive compensation
  • Comprehensive benefits package including medical/dental/vision insurance
  • 401k with company match
  • Unlimited Paid-Time off
  • Quarterly bonus program
  • Flexible work schedule
  • Remote work

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