Dreem Health | Sunrise

Digital Sleep Clinic | At-Home Sleep Diagnosis & Treatment | A Sunrise Company

Therapy Continuity Coordinator

TherapistTherapistFull TimeRemoteTeam 11-50H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

14 days ago

Salary

$130K - $140K / year

2 yrs expEnglish

Job Description

• Play a central role in keeping patients engaged in therapy long after treatment begins. • Support the continuity journey for patients enrolled in our internal PAP treatment program. • Contribute to the stability and growth of our recurring revenue model. • Keep patients engaged in therapy through timely outreach, proactive retention efforts, and compassionate communication. • Support reduced churn, reliable reorder cadence, and a high-quality, seamless resupply experience. • Collaborate with clinical, billing, and operations teams.

Job Requirements

  • 2+ years in healthcare coordination, DME, or care navigation
  • Experience with PAP/CPAP resupply (strong plus)
  • Strong patient communication skills with a high level of empathy and professionalism
  • Ability to work autonomously in a fast-paced, remote environment while collaborating effectively with cross-functional teams
  • Confidence navigating digital tools and care platforms
  • Data driven mindset with the ability to track tasks, maintain accurate records, and follow structured workflows
  • Comfort managing proactive outreach and patient follow-up while maintaining strong attention to detail
  • Genuine commitment to improving patient experience, therapy adherence, and continuity of care
  • Operational and automation mindset
  • Availability to work Central Time (CST) business hours (preferred)

Benefits

  • Comprehensive health benefits (medical, dental, vision)
  • FREE One Medical membership
  • 401(k) with company match
  • 20 days PTO + 10 paid holidays + 80 hours paid sick leave
  • Internet stipend

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