• Lead and mentor a global voice operations team focused on reliability, performance, and scalability. • Manage daily operations, including incident response and on-call coordination. • Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components. • Analyze SIP signaling and call flows to identify issues and implement fixes. • Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions. • Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements. • Strengthen our voice systems with automation, monitoring, and proactive performance improvements. • Ensure all systems align with cloud and enterprise security best practices.