• Build and maintain strong relationships with clients by understanding their needs and ensuring a high level of customer satisfaction. • Act as the main point of contact for client inquiries, concerns, and escalations. • Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our products/services. • Provide training sessions to clients on our platform, features, and best practices. • Investigate and resolve client issues in a timely and effective manner. • Collaborate with cross-functional teams to address and resolve complex client challenges. • Develop and maintain a deep understanding of our products and services to effectively communicate features and benefits to clients. • Stay informed about industry trends and updates to provide clients with relevant information. • Gather client feedback and insights to identify opportunities for improvement and enhance overall client experience. • Regularly communicate client feedback to internal teams for continuous product/service enhancement. • Maintain accurate client records and documentation. • Generate and analyze reports to track key performance indicators and provide insights to management.