• Own senior stakeholder relationships; align agent deployments to business priorities, operating constraints, and measurable success metrics. • Lead discovery with a consultative approach to identify high-value workflows for agentic automation; translate goals into a practical delivery roadmap. • Provide guidance on governance, risk controls, and adoption strategy for AI-enabled workflows (ownership, escalation paths, monitoring, change management). • Own ongoing post-launch customer relationship management, proactively monitoring adoption and outcomes, coordinating cross-functional stakeholders, and identifying risks and expansion opportunities. • Lead kickoff through launch for Certified Agent engagements, ensuring strong scope control, timeline management, and stakeholder alignment. • Run process mapping (current and future state), document requirements, and secure signoff on the build package. • Optimize customer workspace foundations to support agent-driven operations (structure, permissions, templates, reporting, operational hygiene). • Configure Certified Agents and supporting workflows; apply prompting best practices and implementation standards. • Build UAT plans and test cases; perform internal validation and coordinate customer validation to ensure outcomes meet requirements. • Drive launch readiness and adoption: admin and end-user enablement, walkthroughs, and post-launch stabilization. • Produce customer-ready documentation (process maps, agent prompt/config rationale, use-case walkthroughs, operating guidance). • Establish and track KPIs that demonstrate business impact (efficiency gains, error reduction, throughput, compliance, ROI). • Identify expansion opportunities for additional agent use cases and broader workflow optimization, partnering with Sales/CS as appropriate. • Support ongoing services such as agent updates and periodic recertification, ensuring solutions remain aligned to evolving customer needs. • Set a high bar for delivery quality; improve repeatability through templates, checklists, and playbooks. • Mentor and enable other consultants on Certified Agent delivery methods, prompting standards, and troubleshooting patterns. • Partner cross-functionally (Solutions, Support, Product/AI, Integrations) to resolve escalations and improve customer outcomes. • Surface delivery insights and product gaps to inform roadmap, packaging, and services strategy.