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Role Description

As a Revenue Support Associate, you will ensure we are the best possible partners to our sales team along with several other cross-functional teams. Trust will be built on your ability to provide timely responses, take ownership of requests, and become a subject matter expert on the systems and processes being supported.

• Directly own the resolution of Jira tickets and ensure SLAs are met.
• Support Jira tickets and systems access requests.
• Work cross-functionally to reduce monthly contact rate.
• Engage with senior administrators on enhancements and feature requests.
• Report into the Manager of Revenue Systems.
• Support requests sent from sales associates on the Growth team.
• Identify efficiencies or improvements that will reduce case volume and improve user experience.
• Strong written and verbal communication skills required for synchronous and asynchronous updates.

Qualifications

• 1+ years of experience supporting Salesforce or a similar enterprise-level application.
• Experience supporting stakeholders in a large-scale sales or service organization (50 - 200 users).
• Experience managing a ticketing system with a high volume and diversity of requests (1,000 / month).
• Interest in learning from an experienced team how to support Salesforce and best-in-class sales applications.
• Dedication to expanding skill-set to manage projects and system changes.
• Desire to learn what world-class growth looks like.
• Ability to collaborate with teams from technical and non-technical backgrounds.
• Self-starter with the ability to distill complex problems into simple solutions.
• Strong work ethic and team player mentality.
• Inherent curiosity to understand the “why” of a request or issue.
• Resourceful and able to leverage past experiences for success.
• Knowledgeable and passionate about adhering to systems best practices.
• Ability to clearly and concisely communicate project requirements, goals, and results.

Requirements

• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Proficiency in using Salesforce and related tools.

Benefits

• Equity compensation.
• Medical, Dental, and Vision coverage.
• HSA / FSA.
• 401K.
• Work-from-Home Stipend.
• Therapy Reimbursement.
• 16-week parental leave for eligible employees.
• Carrot Fertility annual reimbursement and membership.
• 13 paid holidays each year plus a Holiday Break between December 25th and December 31st.
• Flexible PTO.
• Employee Assistance Program (EAP).
• Training and professional development.