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Role Description

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions and/or revenue retention motions.

• Responsible for managing, building, and developing strategic client relationships
• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practices for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met
• Deliver expert customer experiences…with a smile.

Qualifications

• 5+ years proven work experience in a sales role
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change management skills
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Must reside in the United States and have a valid U.S. address for residence

Requirements

• The base salary range for this position is $51,500 - $52,600
• Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups
• Health and wellness programs with trained partners
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience with company-supplied technologies
• Programs and events that support diversity, equity, and inclusion
• Celebrations for various company events