ZEDEDA
Extending the Cloud Experience to the Edge
Senior Customer Support and Deployment Engineer
Location
United States
Posted
10 days ago
Salary
Not specified
Bachelor Degree8 yrs expEnglishAzureDNSDockerKubernetesLinuxPythonShell ScriptingTerraform
Job Description
• Responsible for delivering frictionless and smooth deployments to our Fortune 500 customers.
• Develop trusted technical relationships with customers during the deployment period.
• Update documentation, write better procedures, create videos as required.
• Coordinate cross-functional deployment activities.
• Address technical challenges through troubleshooting and analytical competences.
Job Requirements
- 8+ years experience supporting technical end-user
- BS Computer Science, Information Technology or similar experience
- Excellent troubleshooting and root-cause analysis skills
- Proven technical writing skills
- Project management skills
- Excellent communication and written skills (English)
- Handling of hardware appliances and configuration of UEFI/BIOS
- Linux system administration & advanced Linux troubleshooting
- Python programming and Shell Scripting (both optional)
- Management of network adapters, interfaces
- Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall configuration, routing, bridging, and proxies
- Networking troubleshooting competence using ping, traceroute, netstat, ip tables, tcpdump and analyzing packet captures.
- Operate and troubleshoot SSH ; secure tunnels
- Familiar with both Type 1 and Type 2 hypervisors
- Troubleshoot hypervisors, including performance
- Deploy and manage Docker containers
- Certified Kubernetes Administrator (CKA), preferred
- Configuration of Azure or alternative clouds
- Practical operation of Swagger
- Setup and configuration of APIs such as Postman and Terraform
Benefits
- Zededa’s main compensation philosophy is to provide you with the opportunity to progress as you grow and develop with the company.
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