• Lead delivery for a portfolio of customer-facing programs, ensuring commitments are met across scope, schedule, cost, and quality. • Be accountable for program delivery predictability and operational excellence. • Drive resolution of delivery risks, issues, and dependencies across all teams. • Establish and maintain program management frameworks, including planning, reviews, escalation paths, and executive reporting. • Ensure consistent execution standards across all programs. • Define and own delivery KPIs, dashboards, and health metrics. • Build, lead, and mentor our team of Program Managers. • Partner closely with Engineering and Product Management to align program delivery plans with product roadmaps, engineering capacity, and business priorities. • Partner with Finance on forecasting, EAC, margin protection, and revenue delivery inputs. • Support presales activities with estimation, planning, and resourcing inputs.