Regard

Empowering the future of medicine.

Provider Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 8 moreAll locations: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, Washington

Posted

8 days ago

Salary

$100K - $130K / year

4 yrs expEnglish

Job Description

• Own the education process and provider relationship throughout the contract period for assigned client organizations • Collaborate closely with the Customer Experience team • Schedule education, shadow, and debrief sessions • Build relationships with individual clinicians • Identify and escalate barriers to adoption • Recommend opportunities to improve onboarding, clinician communication, and user feedback processes • Contribute to process improvement initiatives that scale education quality and clinician adoption

Job Requirements

  • 4+ years of experience in healthcare, software application end user education, or related field
  • Demonstrated operational proficiency with either Epic or Cerner EHR platforms
  • Experience working with physicians or in a hospital setting
  • Able to confidently interface with physicians
  • Experience contributing to or leading process improvement initiatives in a fast-growing or evolving organization
  • Must be within an hour driving distance from a major airport in the Pacific or Mountain Time Zones and able to travel 75% of the time

Benefits

  • Eligible for equity
  • 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
  • 18 PTO days/yr + 1 week holiday break
  • Annual $750 learning & development stipend
  • Company-sponsored team retreat + social events
  • A sabbatical program

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