• Serve as the primary point of contact for patients with questions or concerns regarding pharmacy orders, ensuring timely and compassionate resolution of issues. • Work closely with pharmacy partners to ensure accurate order processing and timely fulfillment of prescriptions and non-prescription products. • Track and monitor pharmacy operations, ensuring that orders are being fulfilled within expected timelines and identifying any potential delays. • Collaborate with the pharmacy and medical team to quickly resolve order discrepancies, prescription issues, and other operational challenges. • Deliver outstanding customer service through phone, email, and Athena messaging, ensuring that patients receive prompt, accurate, and helpful responses to their inquiries. • Identify and suggest opportunities for improving operational processes related to pharmacy order fulfillment and customer interaction. • Maintain clear records of all patient interactions, issues, and resolutions, providing regular reports to the Director of Pharmacy E-Commerce on performance and potential areas of improvement.