• Develop and maintain product expertise and a deep understanding of our clients and their workflows • Onboard and train new clients through remote and onsite delivery; analyzing their scheduling requirements and configuring the software to streamline their workflows • Use your analytical and troubleshooting skills to provide continued support for clients regarding potential issues with configuration and advise on corrective steps • Build trusting relationships, drive high levels of end-user satisfaction and ensure the client is maximizing the value of their Lightning Bolt investment, e.g., executive sponsors, department/service line directors and key strategic practices • Identify, develop, and share best practices that enable clients to achieve their business goals and objectives • Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization • Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs