• processes and dispenses or directly supports the processing and dispensing of Traditional and Over the Counter prescription orders to be mailed to patients' homes • handles complex and/or escalated issues • requires an in-depth understanding of how organization capabilities interrelate across the function or segment • resolves problems related to drug interactions, dependencies, and department processes • analyzes distribution and supports pharmacists and pharmacy technicians • assists Pharmacists in medication preparation and dispensing directly or through program/process development • may contact physicians for prescription clarification and may enter prescription orders into pharmacy system • complies with all Drug Enforcement Administration (DEA), Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures • decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes