Desktop/End User Support Technician 2

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Since 1961H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

12 days ago

Salary

$44.9K - $60.2K / year

Bachelor Degree1 yr expEnglish

Job Description

• maintains, repairs, and troubleshoots desktop hardware and software packages • responsible for customer service and end-user training • performs varied activities and moderately complex administrative/operational/customer support assignments • researches and resolves technical problems of moderate complexity, typically escalated from first line support teams • responds to escalated telephone, email and online requests for technical support • documents, tracks, and monitors the problem using applicable systems and tools

Job Requirements

  • 1-3 years of technical experience as a Desktop/End User Support Engineer
  • Experienced in researching and resolving technical problems of moderate complexity
  • Experienced responding to escalated telephone, email and online requests for technical support
  • Experienced documenting, tracking, and monitoring the problem using applicable systems and tools
  • Bachelor's Degree in Computer Science (Preferred Qualification)

Benefits

  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance

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