• Develop comprehensive project plans, including scope, objectives, timelines, and resource allocation • Lead and manage CRM implementation projects, ensuring adherence to project plans and timelines • Identify, assess, and mitigate risks and issues throughout the project lifecycle • Maintain clear and effective communication with stakeholders, including clients, team members, and senior management • Ensure the delivery of high-quality CRM solutions that meet client requirements and industry standards • Monitor project budgets, ensuring cost-effective use of resources • Provide guidance and support to project teams, fostering a collaborative and productive work environment.