• Collaborate with Sales to provide leadership and strategic guidance in executing roadmaps for strategic accounts. • Facilitate the implementation of governance/delivery operating models and ensure adherence to client satisfaction metrics. • Support team members in envisioning, developing, and delivering transformative opportunities with clients. • Coach and assist Client Delivery team in challenges related to their portfolios. • Monitor and adjust engagements as necessary, leveraging feedback mechanisms to drive improvements for delivery teams. • Serve as a support system for the Client Delivery Segment lead, ensuring customer satisfaction and adherence to internal Key Performance Indicators (KPIs). • Partner with Sales to drive value through solution delivery and identify land and expand opportunities. • Support the achievement of financial commitments, including billed revenue, project/portfolio gross margin, and customer satisfaction ratings. • Facilitate collaboration across business areas to optimize delivery results and foster relationships with executive decision-makers.