Western Union

Bilingual Regional Operations Specialist

OperationsOperationsFull TimeRemoteSeniorTeam 5,001-10,000Since 1851H1B SponsorCompany Site LinkedIn

Location

California

Posted

15 days ago

Salary

$65K - $85K / year

Seniority

Senior

EnglishSpanishCloudService NowSplunk

Job Description

• As an Operations Specialist, you’ll be the go-to guru for our tech needs • From optimizing business software to keeping our Agents operating top-notch, you’ll ensure everything runs like clockwork, with a dash of innovation and urgency • Keep our business tools (WUPOS, Prepaid, Peripherals etc.) running like a dream, ensuring our sales team stay productive and happy • Data & System analytics support by observing trends when implementing new tech and products/solutions • Solve day-to-day technical hiccups, whether it’s software woes or hardware failures • Help with basic hardware and system troubleshooting

Job Requirements

Bilingual in English and Spanish required
Fluency in English is required
Bilingual/bi-cultural experience is highly desired
Valid Driver’s License and a reliable vehicle are required as this position requires regular travel within a defined territory
Tech-Savvy: You’re great with IT systems, cloud solutions, networking, and web hosting
Software Wizard: You know your way around business tools like Power BI, ARC+, Snowflake, ServiceNow, SPLUNK and you can troubleshoot without breaking a sweat
Customer service skills: You work well with clients and have great communication skills
Quick Study: New tech doesn’t intimidate you. You love learning and mastering new tools.