Premera Blue Cross
Improve customers' lives by making healthcare work better.
Customer Service Representative
Location
Arizona + 5 moreAll locations: Arizona, Idaho, Montana, Oregon, Texas, Washington
Posted
2 days ago
Salary
$38.5K - $57.8K / year
High School2 yrs expEnglish
Job Description
• Accountable for inbound and/or outbound phone-based customer service; provides first call and/or email resolution.
• Follow-up, resolve and document issues in a timely manner.
• Route inquiries needing further investigation to the appropriate department.
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
• Performs with reliable and consistent behaviors, performance goals and metrics, and attendance.
Job Requirements
- High School Diploma or GED (Required)
- Two years of customer service experience in related fields (Required)
- Ability to defuse conflict and address customer concerns effectively with empathy and respect.
- Demonstrated recent experience with Microsoft Office Suite or equivalent software platforms.
- Ability to adapt communication style to broad audiences.
- Two (2) years of college coursework or three (3) years of work experience in customer service.
- Experience in healthcare, insurance, benefits, and/or claims processing industries.
Benefits
- A comprehensive benefits package that is designed to promote health and well-being.
- Employer matched 401k
- Pension equity plan
- Healthcare benefits starting day one
- Generous PTO policy in addition to 8 paid days off a year plus two floating holidays
- Tuition assistance for both undergraduate and graduate level classes
- RISE employee recognition program
