• Create and execute tactical retention strategies and initiatives aimed at minimizing client churn and increasing client retention rates. • Oversee cancel requests, analyze reasons for cancellations, and implement effective retention tactics to address client concerns and retain business. • Lead efforts to address and resolve customer issues and escalations promptly. • Collaborate with internal teams to ensure satisfactory outcomes and client satisfaction. • Meet or exceed retention targets by monitoring retention metrics, identifying trends, and implementing proactive measures to enhance client retention and loyalty. • Build and maintain strong client relationships, serving as a trusted advisor and point of contact for escalated issues. • Proactively engage with clients to understand their needs and challenges. • Continuously evaluate and improve retention processes, workflows, and strategies based on industry best practices, client feedback, and performance metrics. • Effectively present company services to clients and prospects using tools such as PowerPoint or Google Slides, while maintaining a professional presence on camera.