• Lead, mentor, and develop the Infrastructure Engineering team • Oversee the deployment, maintenance, and troubleshooting of virtual servers and virtual desktops • Establish and maintain KPIs and metrics to assess infrastructure health, performance, capacity, and service delivery • Develop and enforce best practices for configuring, installing, supporting, and maintaining critical software systems • Manage capacity planning, monitoring, and system expansion to ensure scalability and reliability • Ensure all OS, and firmware installations and upgrades follow established processes and quality standards • Oversee monitoring and alerting frameworks • Implement and maintain security controls, patching standards, and compliance practices • Collaborate with the security team to enhance infrastructure security • Partner with engineering and support leaders to resolve system-wide issues • Ensure IT projects and new build requests are completed on time • Maintain accurate, up-to-date technical documentation • Communicate complex infrastructure concepts to senior leadership • Promote a culture of operational excellence, timely execution, attention to detail, and continuous refinement of infrastructure systems and processes • Act as an escalation for on call personnel.