• Answer inbound calls and assist Medicare house accounts without assigned agents. • Provide basic Medicare policy information and guide clients through plan updates or changes. • Support retention through inbound and outbound calls, ensuring client satisfaction. • Build rapport and deliver professional, solution-focused service on every call. • Accurately enter and update client and company records. • Respond promptly to emails and follow up on client inquiries. • Perform administrative tasks such as data entry, and other tasks as needed. • Help maintain efficient, organized office operations and a positive client experience.