zLinq is a dynamic and fun start-up that offers an opportunity to build something cool, do it right and have fun while doing it. We exist to transform the communications industry in a way that puts a smile on the faces of our clients, employees and investors. When you think about it, almost everything we do today is running over the communications infrastructure – phone calls, text, email, mobile apps, IM, looking something up in a database. It is the circulatory system for the flow of information within a company and around the globe. Today’s landscape is comprised of Connectivity, Cloud, Collaboration and Anything-as-a-Service, the sector is undergoing massive technology changes and seismic shifts in the industry leader landscape. It’s a vast industry that accounts for 30% of IT spend in the US and costs enterprises as much as 4% of their revenues every year. Communications is poised for change and transformation in an unprecedented way and zLinq plans to play a major part. Our name comes from a reference to the ‘last mile’ – the last stretch of wire or wireless access that in today’s super connected world links the end user to everything important.
Contact Center (CCaaS) Solutions Manager
Location
United States
Posted
16 days ago
Salary
Not specified
Seniority
Senior
Job Description
Who We Are…
At zLinq, we value having fun, getting results, and building trust. Our mission is to transform the communications experience for our customers. We’re a fast-growing technology company where people are empowered to make an impact, grow their careers, and help clients solve complex business problems. If you’re excited by consultative selling, enterprise relationships, and shaping the future of CX, we’d love to talk.
Who You Are…
You’re a senior, consultative seller who thrives in complex enterprise environments and enjoys partnering deeply with clients to deliver meaningful outcomes. You are a relationship builder and project manager; this is not a traditional hunter role! Note that internally this role is designated as a Major Solutions Manager.
- 7–10+ years of enterprise solutioning experience, including 3–5+ years managing/selling contact center, CX, or digital transformation services
- Results-driven with a strong track record of meeting or exceeding quota
- Comfortable navigating long, multi-stakeholder sales cycles
- Confident communicator engaging CIOs, CX leaders, IT, and operations teams
- Collaborative, organized, and self-directed
- This is a remote role and you can live anywhere in the continental United States
What You Will Do…
- Partner with technical architects, delivery leaders, and ecosystem technology partners to design and close CCaaS and UCaaS solutions for our enterprise customers.
- Lead consultative CX and contact center transformation sales focused on business outcomes like cost reduction, efficiency, CX improvement, scalability, and automation.
- Maintain a robust project pipeline (3–5x quota coverage), managing multiple client leads for potential revenue generation.
- Build and maintain trusted client relationships with senior level leadership and stakeholders including CIO, VP, IT Leaders, Procurement, Legal, and Delivery teams.
- Lead an Advisory Methodology similar to RFP and RFI responses with responsibility for scoping, pricing, terms, and contract negotiation.
Our Culture Is Important to Us…
Do our values resonate with your future career goals? We strive to deliver an inclusive work environment and aim for a higher purpose; we were named one of the “Best Places To Work” and one of Fastest Growing 50 companies in Denver.
- Fast paced and rewarding environment that is intentionally designed to support strong work‑life balance, partnering with internal and external teams to drive clarity, value, and measurable outcomes within a structured and proactive operating model. Evening or weekend work is rare, and team members are encouraged to fully unplug during time off.
- We encourage creativity – bring new ideas to the table and see them integrated into the business
- Team building – we celebrate success and have quarterly events to focus on relationship building
- Dynamic environment – be adaptable to change and be able to work in a fast-paced environment
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Commuter benefits, Company equity, Company-sponsored outings, Customized development tracks, Dental insurance, Disability insurance, Volunteer in local community, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Highly diverse management team, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Mean gender pay gap below 10%, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid industry certifications, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet friendly, Pet insurance, Promote from within, Lunch and learns, Relocation assistance, Remote work program, Free snacks and drinks, Team based strategic planning, OKR operational model, Continuing education available during work hours, Mandated unconscious bias training, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Hiring practices that promote diversity, Quarterly engagement surveys, Hybrid work model, In-person all-hands meetings, In-person revenue kickoff, President's club, Employee awards, Pay transparency, Wellness days, Mother's room, Flexible time off, Floating holidays, Bereavement leave benefits, Company-wide vacation
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