• Serve as the lead relationship contact for a portfolio of assigned accounts, acting as the face of the brand and the client’s internal advocate. • Drive service delivery excellence by overseeing the implementation of field services, ensuring strict adherence to Service Level Agreements (SLAs) and internal quality standards. • Maintain a consistent cadence of client consultations and formal business reviews to ensure client satisfaction and alignment with their evolving needs. • Direct ongoing business reviews and audits to proactively assess, clarify, and validate customer needs adding value to customers programs. • Analyze and synthesize account data to provide actionable insights for weekly, monthly, and annual business reviews in an effort to identify opportunities to add value through additional services. • Optimize portfolio financial wealth focusing on the overall fiscal well-being of the assigned accounts. • This includes resolving complex billing disputes and coordinating with the collections team to remain within target. • Draft and finalize comprehensive proposals for portfolio expansions; utilizing account data to identify 'white space' opportunities and translating them into formal business cases for the SAM to present. • Connect key client stakeholders to internal Ambius teams (Specialists, Operations, Finance) through formal and informal meetings to resolve issues and proactively add value to customer programs. • Serve as the primary lead relationship-management duties for a select group of mid-tier national accounts. • Develop deep expertise in biophilic design, interior landscaping, and scenting technology to provide consultative recommendations. • This position will require frequent travel up to 50%.