• Leads Visante’s Project Management Office (PMO) and is responsible for ensuring consistent, disciplined, and high-quality execution across complex consulting engagements and long-term managed services programs • Establishes, maintains, and continuously improves project management standards, tools, templates, and governance to ensure consistent execution across engagements • Oversees project execution across the portfolio, ensuring risks are identified early, addressed proactively, and escalated appropriately • Directly manages and coaches a diverse team of Project Managers, fostering accountability, professional growth, and delivery excellence • Leads select projects (~10% of time) to validate PMO processes, model best practices, and maintain strong practical delivery skills • Serves as an escalation point for Project Managers; partners with Project Owners and Executive Sponsors to replan work or identify creative ways to meet client needs • Owns PM staffing decisions, balancing skills, capacity, utilization, and development needs across consulting and managed services engagements • Works closely with Client Success leadership to align delivery execution with client expectations, engagement strategy, and long-term relationship goals • Defines and monitors key delivery metrics; provides clear, actionable insights to leadership on project health and PMO performance • Uses qualitative and quantitative insights to identify systemic issues and drive continuous improvement across delivery practices • Influences strong client outcomes by enabling reliable execution, supporting satisfaction, retention, and renewal through disciplined delivery practices • Shares lessons learned and best practices to promote continuous improvement across the PMO • Monitors PMO and corporate project financial performance to ensure financial accountability and transparency • Guides Visante through change by fostering adaptability and supporting successful adoption of new processes.