Campus IT Manager

IT SupportIT SupportFull TimeRemoteTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Louisiana

Posted

12 days ago

Salary

$65K - $75K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Oversee the help desk operations and manage in-scope IT on campus • Lead and mentor the Help Desk team • Oversee daily Help Desk operations • Develop and maintain standard operating procedures • Monitor help desk metrics and report trends • Collaborate with infrastructure, applications, and network teams • Identify and implement opportunities for process improvement • Manage staffing schedules and workload distribution • Support IT onboarding for new hires • Serve as the point of escalation for complex end-user issues

Job Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • Minimum of 5 years of experience in IT management, with a focus on help desk and system administration
  • Strong leadership and team management skills
  • Excellent problem-solving and communication abilities
  • Relevant certifications (e.g., ITIL, CompTIA Network+, Microsoft Certified Systems Administrator) are a plus
  • Must pass a criminal background check

Benefits

  • Annual bonus
  • Thousands of LinkedIn Learning courses
  • Flexible working opportunities
  • Competitive benefit packages
  • Paid Parental Leave
  • Vacation starting at 15 days and increasing with length of service
  • 10 days paid sick leave
  • 4 days off each year to volunteer

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