• Leading day-to-day ownership of strategic pharma accounts • Building and maintaining strong executive-level client relationships • Developing and executing account plans focused on retention and growth • Driving regular governance meetings and executive reviews • Identifying and advancing upsell and cross-sell opportunities • Leading renewal planning and supporting commercial discussions • Partnering with Delivery teams to ensure performance against commitments and SLAs • Aligning internal teams to client priorities and regulatory expectations • Supporting implementations and ongoing lifecycle management • Monitoring revenue outlooks and flagging commercial or contract risks early • Bringing pharma industry knowledge and regulatory awareness (FDA, GxP) into client conversations • Sharing market insights internally to support account and solution strategy