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Product Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

10 days ago

Salary

$50K - $80K / year

Bachelor DegreeEnglish

Job Description

• Investigate customer-reported issues across product workflows, integrations, and configurations • Reproduce bugs in staging or production environments • Read logs, inspect system behavior, and identify likely root causes • Escalate issues to engineering with high-quality context • Work closely with engineers to resolve issues • Maintain troubleshooting guides, internal runbooks, and customer-facing documentation • Take ownership of problems end-to-end

Job Requirements

  • Supported B2B SaaS customers before (SMB or enterprise)
  • Comfortable using AI to improve efficiency
  • Excited to learn the ins and outs of a complex, evolving B2B product
  • Curious and persistent when debugging unclear issues
  • Pride in clear communication with customers
  • Value ownership and follow-through over speed for speed’s sake

Benefits

  • Offers Equity

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