• Designing Flows — Create member-facing experiences for screening, identity verification, and income verification • Integrating Systems — Shape UX around API-driven identity, income, and background verification services • Balancing Tradeoffs — Improve flows that balance conversion, trust, and fraud prevention • Cross-Functional Partnering — Collaborate closely with Product, CX, Data, Legal, and Engineering partners • Handling Edge Cases — Design clear, respectful experiences for failures, delays, reviews, retries, and denials • Clarifying Moments — Help members understand what’s happening and why during sensitive interactions • Designing Collections — Approach collections-related experiences with empathy, transparency, and dignity • Iterating Thoughtfully — Use research and data to identify friction, test improvements, and refine over time