• Develop and maintain excellent client relationships • Meet and exceed client service level agreements • Advise and assist with reporting • Coordinate upgrades and hardware replacements at client sites • Advise/educate clients within procedural guidelines to ensure a complete solution • Maintain customer contacts to enable accurate tracking and reporting • Provide high level marketing support on Ticketmaster no-cost solutions • Provide onsite event support and afterhours office support • Support on Ticketmaster ONE, Host System & Access Control • Remain current with new software/product releases • Create/modify reports • Support season ticketing, access control support customization • Assist with client onboarding and ongoing maintenance • Act as the expert in all facets of access control products • Identify and assist in resolving event programming related errors • Communicate product updates, new features and functionality to client base • Provide support and best practices for all TM products • Assist with new manifest creation • Establish any special client MOP types • Install Archtics on workstations and ticket printers • Initial and ongoing training of new features and functionality • Perform database tasks as needed by client • Use troubleshooting techniques and tools to identify issues • Research client/customer complaints about service levels • Work with National/Central support groups to expedite problem resolution • Troubleshoot software and hardware issues • Provide coordination of networking issues • Resolve issues with Customer Service for events with problems or special circumstances