Unlocking the world's generosity potential
Senior Customer Success Manager
Location
California + 1 moreAll locations: California, Texas
Posted
9 days ago
Salary
$140K - $160K / year
Job Description
Job Requirements
- Proven work experience of 8-10 years in SaaS customer success OR 8-10 years in a leadership role in the non-profit or NGO space.
- Experience managing a customer book of business of $4M+ ARR OR developing and executing fundraising strategies in the non-profit or NGO space.
- Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders and deliver persuasive presentations.
- Proven ability to develop and maintain relationships with customers and internal stakeholders.
- Understanding of performance metrics or KPIs.
- Ability to work independently and proactively to drive outcomes and collaborate cross-functionally with multiple teams.
- Strong problem-solving skills, with the ability to solve complex technical problems creatively.
- Ability to work in a fast-paced, hyper-growth and dynamic environment.
- Willingness to occasionally work outside of normal business hours as required to support customers.
Benefits
- Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
- FSA and HSA Spending Account.
- 20 days of vacation, 5 sick days, 11 company holidays plus an additional 1 floating holiday.
- 401(k) plan with company match.
- 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D.
- Paid parental leave (12 weeks for primary caregivers / 6 weeks for secondary caregivers).
- Generous home office stipend to support your remote workspace.
- Annual professional development stipend to support your growth (e.g., workshops, courses, and seminars).
- Charitable giving program and paid volunteer time off with registered non-profits.
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