Calendly

The scheduling automation platform for eliminating the back-and-forth emails to find the perfect time — and so much more

Senior Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 501-1,000Since 2013H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 11 moreAll locations: Alabama, Alaska, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, Virginia, West Virginia

Posted

7 days ago

Salary

$117.0K - $190.0K / year

Bachelor Degree4 yrs expEnglish

Job Description

• Managing a diverse portfolio of high-potential ($10K–$60K ARR) customers in the Growth segment. • Leveraging product usage data and risk signals to inform proactive engagement strategies. • Driving product adoption, renewals, and expansion by aligning Calendly solutions to customer goals. • Leading complex account planning and tailoring ROI narratives for strategic customers. • Collaborating cross-functionally with Sales, Product, Marketing, and Solutions Architecture to advocate for customer needs and influence internal strategy. • Building strong relationships across customer organizations, including C-suite and key decision-makers. • Contributing to internal initiatives that improve Customer Success processes, tools, and scalability.

Job Requirements

  • 4+ years of experience in Customer Success or Account Management in SaaS, with 2+ years in a strategic or senior role.
  • Experience managing complex customer portfolios and driving value through consultative approaches.
  • Proficiency with tools like Salesforce, Gainsight, and Slack; strong internal communication and documentation habits.
  • Strong cross-functional collaboration skills and ability to influence product and go-to-market strategies.
  • Comfort operating with independent discretion and navigating ambiguity in a fast-paced environment.
  • Strong business acumen and communication skills across both technical and executive audiences.
  • Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time.

Benefits

  • Quarterly Corporate Bonus program (or Sales incentive)
  • equity awards
  • competitive benefits

Related Job Pages

More Customer Success Manager Jobs

Full TimeRemoteTeam 11-50

As a Customer Success Senior Specialist at Graphite, you will play a critical role in owning the client experience from onboarding through renewal. You will manage a portfolio of B2B clients, working directly with founders, CEOs, and finance leaders to ensure consistent value rea...

United States
Customer Success Manager7 days ago
Full TimeRemoteTeam 1,001-5,000Since 2005H1B Sponsor

Director of Customer Success & Renewal Operations enhancing customer lifetime value at Smartsheet

United States
$187.5K - $247.5K / year
Customer Success Manager7 days ago
Full TimeRemoteTeam 1,001-5,000Since 2005H1B Sponsor

Smartsheet is seeking a Director of Customer Success & Renewal Operations to lead the design and execution of our global Customer Success and Renewals operating models. This role is responsible for converting high-level retention and growth strategies into scalable, repeatable fi...

United States

Customer Success Manager

IdeaRoom

IdeaRoom is a growth-stage software company that builds interactive 3D product configurators that help building manufacturers and dealers sell complex, customizable products online. We work with a wide range of businesses across North America, combining visual technology with practical business tools to streamline highly-qualified lead generation, sales quoting, building purchases, and customer engagement. Our headquarters is located in Boise, ID and we are a remote first company.

Customer Success Manager7 days ago
Full TimeRemote

As a Customer Success Manager at IdeaRoom, you’ll play a key role in helping our customers evolve and optimize their use of our platform after launch. You’ll own and grow long-term relationships with our customers by driving adoption, value realization, and retention across the f...

United States + 1 moreAll locations: United States, Canada