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Role Description

This position is responsible for helping us identify, implement, and recommend virtual card enhancement opportunities regarding people, process, technology, and product.

• Leverage all available resources to successfully deliver virtual card payments
• Research vendors’ available payment options
• Deliver previously unsuccessful payments
• Recommend improvements to future payment delivery, efficiency, and success rates through operational changes
• Review, analyze, and resolve complex payment processing issues
• Identify and track patterns or potential systemic team issues in payment processing
• Recommend and assist with implementing process improvements for daily payment operations
• Act as a Subject Matter Expert on Virtual Card payment methods
• Provide coaching, mentorship, and constructive feedback to team members
• Collaborate with internal cross-functional teams to enhance team processes and procedures
• Identify and document best delivery practices at the vendor level
• Provide recommendations to optimize payment distribution
• Continuously innovate for process improvements
• Update the instructions database and recommend changes to existing workflows

Qualifications

• 3+ years of experience with payment processing
• Bachelor’s Degree or equivalent combination of four years of education, training, or work-related experience
• Demonstrated experience using multi-channel telephony technologies, such as chat, web-portal, and phone
• Prior experience with coaching team members around soft skills, policies, processes, and workflows
• Excellent oral and written communications skills
• Experience with G-Suite platform is preferred

Requirements

• Ability to juggle multiple high-priority tasks, holding yourself accountable for ownership and deadlines
• Passionate about research and investigation of payment exceptions
• Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions

Benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more