This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As the UX Research Intern at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy.

You’ll gain hands-on experience in the end-to-end research process, working closely with:

• Designers
• Content designers
• Data scientists
• Engineers
• Product managers

You’ll be fully integrated into the product development cycle, contributing to meaningful research that improves access to high-quality mental healthcare.

What will you do?

• Design and execute research studies with guidance from your manager (e.g., usability testing, surveys, interviews).
• Support usability testing by helping plan sessions, moderate or observe studies, and synthesize findings.
• Translate research findings into clear, concise insights and recommendations that inform product and design decisions.
• Develop research artifacts such as user journeys, personas, or summaries to support product strategy.
• Contribute to maintaining and organizing our research repository to ensure insights are accessible and reusable.
• Partner with cross-functional teams to frame research questions and ensure research drives impact.
• Present findings in written and verbal formats tailored to different audiences.

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round".
• You will NOT be confined to your "job".
• You will NOT be bogged down by office politics, ego, or bad attitude.
• You will NOT get yourself burned out.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply.

Qualifications

• Currently pursuing, recently completed, or returning to the workforce with training or experience in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Sociology, Human Factors, Data Analytics, or a related field.
• Understanding of common research methods (e.g., usability testing, surveys, interviews) and when to apply them.
• Experience with basic statistical analysis.
• Strong written and verbal communication skills, with the ability to clearly articulate findings and recommendations.
• Collaborative mindset, able to work effectively with designers, product managers, engineers, and data scientists.
• Curiosity about user behavior and motivation, especially in emotionally sensitive contexts.
• Detail-oriented and organized, with interest in maintaining research documentation and repositories.
• One or more portfolio or academic projects demonstrating your research process, insights, and impact.

Requirements

• Bonus: Experience moderating usability tests or user interviews.
• Familiarity with survey tools, research platforms, or statistical software.
• Interest in mental health, digital health, or behavior change products.
• Experience working with research repositories or knowledge management systems.
• Curiosity about how research connects to business outcomes and retention.

Benefits

• The chance to build something that changes lives – and that people love.
• An awesome community of co-workers.
• Meaningful projects: Apply your education to real-world challenges through hands-on, impactful work that is both rigorous and rewarding.
• Growth & development: Expand your skills through mentoring, job shadowing, lunch & learns, and hands-on project work that supports your personal and professional growth.
• Dedicated support: Benefit from a manager and mentor who will provide ongoing guidance and support throughout your internship.
• The hourly rate for this position is $25 - $30 per hour.