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Role Description

We are looking for an IS&T Retail Field Leader to join our IS&T Retail Engineering Operations & Support team. The Field Leaders are technology experts at the intersection of store engagement, proactive solutions, and business partnerships. We are uniquely positioned in Apple as the only IS&T team with an in-store presence. We provide support, education, and long-term enhancements. We pursue continuous improvement helping IS&T and Retail Engineering develop the right tools for our store teams.

• Engage and provide leadership to stores through in-person and virtual efforts
• Responsible for the technological health of all Retail Stores
• Support store teams, expansion efforts, store escalations, and mentors
• Part of the IS&T Retail Field Team

This position is Remote/Home Office based in NYC or the surrounding area with travel to our Retail locations and offices being a requirement. Travel up to 75% as required. In addition, we are looking for someone who has the ability to work variable hours including weekends and holidays at times.

Qualifications

• Bachelor's degree or equivalent relevant work experience
• Demonstrated experience with Retail Store environment and the supporting retail IT systems
• Experience using Apple products and operating systems such as Macs (MacOS), iOS devices, Apple Watch, and Apple TV
• Strong troubleshooting and problem-solving skills

Requirements

• Apple Retail leadership experience
• Motivation and ability to work as part of a distributed team that spans the globe
• Excellent written/verbal communication and presentation skills
• Experience working independently and collaboratively with global teams
• Proven time management and prioritization abilities
• Flexibility to engage with technical leaders, business executives, store teams, and third-party vendors
• General knowledge of wireless technology and network infrastructure
• Comfort with technologies, hardware, software, and systems critical to supporting retail stores