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Role Description

As a member of the Teleport Customer Solutions Team, you will be responsible for implementing, supporting, evangelizing, and expanding Teleport at our top customers throughout the entire customer lifecycle.

• Proactively drive adoption so that customers achieve maximum value from all Teleport products and solutions.
• Work directly with customers to help design solution architecture, deploy and configure Teleport hands-on.
• Relay implementation best practices and provide triage and debugging of technical issues.
• Develop and maintain training programs and evangelize the solution to a wider customer organization.
• Plan and assist with an enterprise-wide organizational rollout of the Teleport solution.
• Act as a customer champion within Teleport and provide and help prioritize product feedback.
• Identify and provide initial triage of technical blockers via shared chat, ticket, and meetings.
• Comfortable with change and have an interest in continually learning and advancing your skillset.

Qualifications

• BSc or Master Degree in Computer Science, Software Engineering, Electrical Engineering or another related engineering field.
• 2+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles.
• Native-level Korean language ability (spoken and written).
• Linux administration skills.
• Hands-on experience with one of the major public cloud providers: AWS, GCP, Azure. Certifications are a plus.
• A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus.
• Demonstrable experience with security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC.
• Exceptional hands-on software troubleshooting, testing, and debugging skills.
• Outstanding soft skills, excellent verbal and written communication skills.
• Project management experience and the ability to handle multiple clients simultaneously.
• Strong organizational skills.

Requirements

• Autonomous: We value those who take initiative and get things done.
• Security-minded: Think security-first while working on the very fabric of the internet.
• Business-savvy: Understand customer environments, challenges, and needs.
• Professional: Committed to excellence and attracting top talent.

Benefits

• Extensive health coverage.
• Annual expense budget.
• Rest & recovery policies that maximize leave and your ability to recharge.
• Investment in your future with retirement savings plans.
• Equity in a US $1.1-bn business.
• Professional development opportunities.