• Conduct impartial, fact-based pre-employment investigations in accordance with internal standards and client requirements • Review municipal and government applications and supporting documents, identifying key issues, red flags, and gaps • Detect discrepancies across records and documentation, then build a clear plan to resolve them through research and outreach • Perform criminal and civil record checks using public records tools and research methods • Manage multiple cases at once, maintaining consistent workflow and meeting deadlines without repeated follow up • Complete advanced internet research using multiple sources, validating identity and data accuracy • Make outbound calls to references, agencies, employers, schools, and other contacts to obtain time-sensitive information • Draft and finalize investigative summaries and reports with strong grammar, structure, and clarity • Maintain proactive communication with leads and internal partners, escalating issues early when needed • Contribute to process improvements by sharing patterns, recurring issues, and practical recommendations