• Develop and implement professional enablement strategy that aligns with business objectives and addresses both internal and external customer needs. • Identify skill gaps and training needs through surveys, interviews, meeting with managers, and leveraging the voice of the customer. • Create and update enablement content, including online courses and training documentation. • Design workshops, onboarding sessions, and select & facilitate instructional sessions of outside professional enablement courses. • Analyze training effectiveness, adjusting programs for performance. • Develop intake, design and creation processes. • Maintain schedules and status reporting of enablement creation progress. • Work closely with cross-functional teams, including Delivery, Solution Customer Engagement, Strategy & Readiness, and Global Operations to gain alignment or inputs on enablement when needed. • Use customer feedback and insights, in addition to research on industry trends and audience behavior, and customer feedback to inform enablement planning and prioritization that directly enhance customer satisfaction and loyalty.