• Monitor projects across a Tier Client with focus on providing insights and direction to internal teams for successful completion of the projects • Develop and update project plans, resolve project and resource conflicts, facilitate solutions across department boundaries, track and communicate progress of multiple concurrent projects and drive a sense of urgency and commitment across all projects • Work closely and seamlessly with multiple teams including Product, Technology, Implementations, Business and Senior Management • Work with the BR Customer Communications Onboarding PMO through the project lifecycle, ensuring process adherence and the use of established Broadridge templates and tools for client projects • Interface with client and Broadridge resources to manage client expectations by effectively facilitating, tracking, and reporting status • Interface with key stakeholders to ensure timely execution and completion of deliverables to and by clients, vendors and internal resources • Assess risk to timeline, budget, customer satisfaction, and manage impact of changes to project scope • Identify project bottlenecks, risks, and opportunities, provide analysis and recommendations on progress of projects and serve as the escalation point for senior management related to project specific issues • Devise and oversee reporting tools to track and trend project KPIs