• Play a crucial role in achieving Quavo’s vision and delivering successful products to market. • Maintain communication across Account Management to ensure client satisfaction. • Lead and develop the support engineering team including hiring, training, and performance management. • Set goals and objectives for the team utilizing the EOS framework. • Foster a culture of ownership and knowledge reuse. • Mentor team members on product and technical acumen. • Oversee client engagements ensuring high levels of satisfaction. • Develop and implement processes in Jira to streamline support operations. • Act as a liaison between support team and departments for communication facilitation.