• Accountable for the day-to-day execution, performance, and continuous improvement of Tuesday Health’s clinical model • Leads clinical and quality operations, overseeing clinical managers and care teams to deliver exceptional patient experience, strong clinical and quality outcomes, and execution of our care model • In close partnership with clinical/provider leadership, drives operational excellence through standardized workflow, onboarding and training, disciplined performance management, and continuous improvement • Serves as a primary liaison to health plan care management teams ensuring effective collaboration, coordinated workflows, and partner satisfaction • Partners with Product, Analytics, Member Services, and Market Operations to optimize systems, tools, and processes that improve outcomes, efficiency, and reliability of care delivery • Provide direct supervision, coaching, and performance oversight to clinical managers, fostering a culture of accountability, teamwork, and excellence • Oversee onboarding and training for care teams and clinical managers, ensuring consistent readiness standards, operating routines, and competency development across new team members. • Lead quality operations, including monitoring and improving adherence to clinical workflows, care standards, and documentation requirements to support outcomes and reduce variation • Ensure regulatory compliance, adherence to clinical guidelines, and best practices in patient care management • Own performance against operational, clinical, and quality goals; implement targeted improvement initiatives as needed • Address escalated operational issues and implement solutions to enhance service delivery and patient outcomes • Establish clear operating rhythms and accountability structures to support consistent execution and team performance