• Analysis of call detail record data, provided by customer, to provide insight. • Conduct GIS analysis using TraX Solutions to produce maps, charts, graphs and reports to illustrate the results of analysis. • Provide hands on case and analytical assistance to customers during multi-day instructor led training classes. • Ability to review peer cases for insight and evaluation. • Communicate complex processes in a simple, easy to understand manner. • Prepare for training classes by testing training software and partnering with the Trainer on all class details. • Drive a high level of engagement with training attendees. • Work directly with sales team to support product understanding, implementation and best practices. • Learn and apply industry-standard analytic software tools at an Expert level, including Microsoft Excel, Microsoft Access, ESRI ArcGIS, i2 Analysts Notebook, and proprietary LexisNexis and TraX tools. • Maintain positive customer relationship though detailed analysis of large data sets. • Operate professionally and effectively, often without direct supervision, while conducting high-quality analysis, data development, capability briefs, and reach-back support seamlessly across diverse analytic and technical teams. • Cooperatively works with others within the team and outside the team to achieve objectives. • Look for and identify key trends. • Assists in process improvement efforts. • Executes special projects as assigned. • Performs other duties as requested.