• Work alongside senior technical writers and product managers to drive documentation planning as part of the go-to-market (GTM) process • Collaborate with Support, Support Engineers, and Technical Services teams to identify documentation gaps, validate accuracy, and ensure content meets customer needs • Produce high-quality admin-level end user documentation that keeps pace with ongoing continuous (SaaS) delivery of new features and release notes • Perform topic-based authoring and single-source publishing using the firm’s content management system (CMS) • Apply structured authoring principles using concept, task, and reference topic types to create consistent, user-focused documentation • Apply metadata tags to all documentation topics to support content organization, findability, and long-term information architecture goals • Work with product managers and developers to create customer-facing release notes • Employ in-software help and notification features (e.g., Intercom) to deliver contextual assistance and promote new features • Review past documentation for accuracy and content and work with subject matter experts (SME) and senior technical writers to update content • Contribute to and follow Vasion’s evolving design and style guides, especially aspects that cover technical/feature terminology • Assist with other external-facing technical writing and editing projects as needed