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Role Description

We are looking for a Level 2 Support Engineer with a genuine passion for all things tech to join our expert and super-friendly Server team.

• Working independently and in a team to come up with optimal solutions for customer problems
• Strong written and verbal communication skills
• Providing best-in-class phone based support for a variety of complex, time critical issues
• Using and sharing your knowledge of a wide range of technologies, focusing on:
  • Windows Server operating systems
  • Networks
  • Hardware and Application troubleshooting via event logs
  • Acquiring process crash dumps
  • Analyzing network packets
  • Making registry changes
  • Understanding Windows firewall and VSS
• Working remotely on enterprise level customer sites and secure sites
• Recreation of problems in an internal lab environment and ability to provide Root Cause Analysis
• Contributing to knowledge base and online forums
• Ability to multi-task with strong time management skills
• Continuous professional development and maintaining technical expertise via training and certifications

Qualifications

• Support, Systems Administrator or Systems Engineer background
• Advanced administration and troubleshooting skills in Windows Server environments
• Proven experience of Networking and troubleshooting connectivity, Name Resolution, and performance based issues with OS and/or hardware
• Understanding of Microsoft clustering technologies and experience with SAN Storage
• Experience with applications such as:
  • Microsoft SQL, 2008-2014 Installation, administration and troubleshooting, Basic SQL scripting
  • Working knowledge of VMware/Hyper-V
  • Microsoft Internet Information Services (IIS), Apache Tomcat

Requirements

• US based position
• Position will require working with some federal customers
• A bit of a technical whizz who loves to know and learn “how things work”
• Enjoy troubleshooting and resolving complex problems and help customers across the globe fix their issues and make their day
• Real desire to provide extraordinary customer experience (that is why our APAC Support Team receives 98% customer satisfaction score!)

Benefits

• Competitive salary range: $72,250 - $140,300 USD
• Comprehensive health insurance
• 401(k) with company match

Company Description

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO.

• For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
• Commvault is recognized as a leader in the Gartner Magic Quadrant for Data Centre Backup and Recovery Software.
• Global headquarters in Tinton Falls, NJ, with additional offices supporting customers globally across the Americas, EMEA & APAC.