The Attorney General's Office offers a comprehensive benefits package. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
Hotline Associate 3
Location
United States
Posted
13 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
Would you like to be a part of an amazing team that makes Arizona Stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork.
The Division of Aging and Adult Services seeks an experienced and highly motivated individual to join our team as a Hotline Support Senior Associate. DAAS supports at-risk Arizonans to meet their basic needs and to live safely, with dignity and independence. Services and programs reach a diverse population of Arizonans.
- Perform senior level Customer Service activities within the Adult Protective Services (APS) Call Center.
- Serve as the team lead providing assistance, mentoring, guidance, and instruction to less experienced Customer Service Representative staff.
- Receive and process allegations ensuring reported information is accurately evaluated and accepted for investigation.
- Maintain adequate organization of work product and follow established policies and procedures.
- Actively monitor call volume and changes call center work status to provide excellent customer service.
- Respond to callers seeking resources for services and referral information for vulnerable and elderly individuals.
- Must be willing to work weekends and holidays.
- This position may offer the ability to work remotely, within Arizona, based upon the department's business needs.
Qualifications
- 3 years' experience in a customer service call center environment; OR 1 year as a Customer Service Representative 2 working in an automated call center in AZ state government.
Requirements
- Valid fingerprint clearance card issued pursuant to section ARS 41-1758.07.
- Be subject to a search of Child Protective Services Central Registry and the Adult Protective Services Registry.
- Driver’s License Requirements if driving is essential for the job.
- All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans.
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
- 10 paid holidays per year.
- Paid vacation and sick time.
- Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan.
- Wellness plans.
- Tuition Reimbursement.
- Stipend Opportunities.
- Infant at Work Program.
- Rideshare and Public Transit Subsidy.
- Career Advancement & Employee Development Opportunities.
Job Requirements
- 3 years' experience in a customer service call center environment; OR 1 year as a Customer Service Representative 2 working in an automated call center in AZ state government.
- Valid fingerprint clearance card issued pursuant to section ARS 41-1758.07.
- Be subject to a search of Child Protective Services Central Registry and the Adult Protective Services Registry.
- Driver’s License Requirements if driving is essential for the job.
- All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans.
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
- 10 paid holidays per year.
- Paid vacation and sick time.
- Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan.
- Wellness plans.
- Tuition Reimbursement.
- Stipend Opportunities.
- Infant at Work Program.
- Rideshare and Public Transit Subsidy.
- Career Advancement & Employee Development Opportunities.
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