• Facilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts • Provide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholders • Answer incoming phone calls, make outbound calls, and successfully respond to customer inquiries • Meet/exceed departmental KPI's (past-due rate, 60+%) • Demonstrate the ability to meet/exceed both quality and productivity performance expectations • Respond to customer/client inquiries in an accurate and timely manner • Respond to requests for information, such as payment history and open invoice requests, and navigate core systems as needed • Demonstrate the ability to solve for root cause, helping to set customers up for future success