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Role Description

This role involves supporting the assigned department through various administrative tasks and communication responsibilities.

• Communicate messages, inquiries, and issues effectively and professionally.
• Complete a broad variety of administrative tasks, including:
  • Managing an active calendar of appointments
  • Completing expense reports
  • Composing and preparing confidential correspondence
  • Arranging complex travel plans and itineraries
  • Compiling documents for travel-related meetings
• Prepare professional reports and presentations as directed.
• Manage daily administrative duties to enhance efficient workflow.
• Assist leadership with calendar support, including:
  • Scheduling internal/external meetings
  • Reviewing calendars for conflicts
  • Accepting/declining meetings on behalf of leaders
  • Providing reminders of meetings and logistics
• Make travel arrangements in accordance with policy.
• Prepare and edit correspondence, communications, presentations, and other documents.
• File and retrieve documents and reference materials.
• Conduct research and analyze data for reports and documents.
• Initiate follow-ups for specific leadership initiatives.
• Answer and screen phone calls professionally.
• Work with department leaders to develop necessary materials.
• Coordinate staff meetings/events/conference calls as instructed.
• Review operating practices and implement improvements.
• Utilize and enter data into all department databases.
• Coordinate regional department activities as directed.
• Maintain Reporting, Time and Expenses, Project Status Reports, and Budget Reports.
• Collect and analyze data to produce weekly and monthly specialized reports.
• Coordinate seminars/meetings and assist with registration and attendee contact.
• If supporting the Marketing department, duties include:
  • Serve as the primary point of contact for requests from other departments.
  • Maintain the marketing requests distribution list.
  • Update and maintain essential marketing documents and media assets.
  • Support campaign planning and execution efforts.
  • Coordinate the development of product materials and documents.
  • Attend project meetings and take minutes.
  • Support a variety of special projects with organizational impact.
  • Support planning efforts for enterprise-wide meetings and events.

Qualifications

• High School Diploma or GED equivalent required.
• Two (2) years of administrative or office support experience required.
• 3-4 years of increasingly complex administrative support & project coordination experience preferred.
• Previous experience supporting a Marketing team preferred if assigned to the Marketing department.
• Previous customer service experience preferred.
• Ability to work independently and within a team setting.
• Detail-oriented and organized with the ability to juggle multiple tasks.
• General knowledge of administrative procedures and standard business office practices.
• Strong customer service skills with client interactions.
• Strong analytical skills and oral/written communication skills.
• Ability to handle detailed work accurately and quickly.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• If in the Business Development department, proficiency in content authoring tool – Captivate.
• If in the Learning & Development department, ability to create e-learning courses.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans with a $1.20 match for every dollar up to 6%.
• Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP, travel assistance, and identity theft included.
• Wellness program.
• Purpose-driven culture focused on improving lives.